Retail, in the eyes of the everyday customer

new ideas and thoughts about the online retail world

Pick One

with one comment

The human brain is pretty bad at choosing between options, especially multi-criteria ones.  I entered dell.com with the idea of buying a desktop computer.  I hadn’t thought much about the anti-virus option, but knew not to be lured by Dell’s cross-sell and up-sell tactics (I know how retailers work, after all).  And yet, the lure overcame me.  Guess which option I picked?

I bet the dell.com team knew my choice long before I reached the page.

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Written by betterretail

December 12, 2011 at 5:31 am

Posted in uncategorized

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One Response

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  1. O/T – use Microsoft security essentials instead. it’s a free download from MS and unlike the other security tools it does not slow your PC down to a crawl after 18 months.

    http://windows.microsoft.com/en-US/windows/products/security-essentials

    John Hyde

    January 22, 2012 at 9:45 pm


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