Retail, in the eyes of the everyday customer

new ideas and thoughts about the online retail world

Virtual Greeter

with 3 comments

Supportsockshop.com uses a virtual greeter on their homepage—

virtual_greeter

On your first visit the greeter reads a standard welcome script, lists brands carried and assures lowest prices. But if you exit and return to site her message changes to, “Still browsing? Confused about different compression levels and styles? Call us toll-free at (877) 330-5900. Speak to our experienced certified fitters. I’m very confident you will get all your questions answered.”

Is the virtual greeter a good idea? Is it  too gimmicky? Would you use it on your site? Why do you like/dislike the idea of greeter video? Currently, the video on supportsockshop.com auto-plays. Would it have been more effective if video appeared in paused mode?

Written by betterretail

May 12, 2014 at 5:19 am

Posted in uncategorized

Tagged with ,

3 Responses

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  1. I hate virtual greeters. I thought they were extinct by now? If I go to a site that has one, I leave. Because if I stay I’ll feel like I’m in 2003.

    I hate it because it’s gimmicky and about as appealing as roadkill.

    Derek

    May 12, 2014 at 9:55 am

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