‘I’ Heart Zappos grows to ‘We All’ heart Zappos

I think we have reached a dangerous point in the online retail world.  The distance between bad and good retailers seems to be widening at an accelerated rate.  I have already talked about how Zappos is an innovative company and now it seems they are also king of customer service.  Seth Godin’s blog recounts a very interesting customer experience– apparently Zappos’s customer service team went above and beyond for one customer and then that customer went and converted another 105.  To read the whole story click here.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s