One on One

Shopping online has many advantages, but it also has one disadvantage. You can’t develop a personal relationship with a product expert online. I can have a relationship with amazon.com but not a product expert from amazon.com. This is where crutchfield.com differentiates itself. On their site is a page that lists Crutchfield ‘advisors’. Each advisor has a profile page with their phone number, credentials, bio and customer comments. Once I find an advisor I like, I can be assigned to him/her: https://www.crutchfield.com/Support/Advisors.aspx

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