Retail, in the eyes of the everyday customer

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Posts Tagged ‘Did You Know?

7 Reviews Versus 48

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I’ve struggled with product page review counts.  I know going from 0 reviews to 1 with 4.2 stars (or better) improves conversion rates 20% (source).  But, if an item already has 4.5 stars and 7 reviews …

review_count1

… is there additional benefit of collecting 41 more reviews (reaching a total of 48)?

review_count2

Well, it turns out, I don’t need to bother my head with this question any more.  According to research by Reevoo.com 48 reviews is way better than 7 (source)—

impact-of-ecommerce-reviews-on-conversion-rates

Written by betterretail

March 9, 2015 at 5:37 am

Are You Giving Your Top Seller Enough Love?

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Stop everything, open Google Analytics, select 9 month time period and see Conversions—> Ecommerce—>Product Performance report.  It’s highly likely that your top seller sells 2X as many units as the next best seller (Zipf’s law).  Now go to your top seller product page (on your site) and copy page link name.  Return to Google Analytics and go to Behavior—>Site Content—>All Pages report and enter the unique part of your top seller product page link name into this box and hit enter—

GA_All_Pages_Search_Box

This will pull up stats for top seller product page.  Note number listed under Unique Pageviews column.  Now go to Audience—>Overview report and note the number of Users listed.  Divide # Unique Pageviews by Users for the top selling item.  This number will tell you how visible that top selling product page is.  If this number turns out to be more than 12% you’re fine.  If it’s less than 10% you have an opportunity to improve top seller sales.  Think about it, less than 10% of site visitors are currently aware of your top seller.  The reason for this is that there are so many neon signs on your site screaming for the visitor’s attention they get distracted and never reach the one page that really matters.  Solution, do what proactive.com does.  On their homepage they have this floating tab call-to-action—

Proactive_Tab

And on click it expands out to—

Proactive_Top_Selller

This is a very simple tactic to ensure your top seller always gets top visibility.

Written by betterretail

March 2, 2015 at 5:29 am

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Something Different

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This post isn’t related to improving website conversion rates, but it’s worth sharing. And maybe this happens all the time but it’s never happened to me. Last week I received a piece of direct mail from nielsen and it included 2 dollar bill notes. Picture—

Direct_Money

Have you ever received marketing mail with cash in it?

Written by betterretail

December 8, 2014 at 5:15 am

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Cart Page Popup

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When new visitors to framesbymail.com add an item to their cart they see this popup on cart page–

framesbymail.com_popup

At first glance this feels like a bad idea (don’t shoppers rate popups?), but it could be a good tactic.

Popup offer is vague (receive a special discount) and according to Jakob Nielsen shoppers search in a hub and spoke format, so new visitors to framesbymail.com are simultaneously looking at competing sites.  Shoppers that see the popup will want to find out what kind of discount they’re going to get.  They’re going to wait till framesbymail.com sends them an email.  That  breaks their search pattern.  It might seem like a small detail but this popup might have the opposite effect of what we experts think, it might just drive up conversions.

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Have a great day.

Rishi Rawat

Written by betterretail

June 24, 2013 at 5:37 am

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Interesting eCommerce Facts

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In October 2007 I wrote a blog post listing 10 ecommerce facts.  Since then, every time a new ecommerce fact comes my way the original article is updated.  The article now has 37 interesting ecommerce facts; check it out– https://betterretail.wordpress.com/2007/10/22/ecommerce-facts/

Written by betterretail

December 10, 2012 at 6:01 am

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Something New

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I was doing a Google search and noticed something new on a PPC ad …

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September 14, 2011 at 5:50 am

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Census

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Want to get a sense for how many etailers are out there?  Get this- Magento is one out of a reported 600 shopping carts (source).  Magento alone is cart of choice for 75,000 etailers (source).  You do the math.

Written by betterretail

August 23, 2010 at 8:57 am

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